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jreinhard
Friendly Neighbour

I've been trying to get to https://www.telus.com/my-telus/tv/optik to manage my channels for months. I keep getting the following message: "Looks like something went wrong. Please try again."

I've tried from the Chrome browser, Firefox browser, Edge browser, IOS app, and Android app with the same results. I've gone through the support system twice and each time they say the back office has to fix it but they never do. Also, they never get back to me. I'm not really excited to go through the support system again. It's a waste of my time. Is anyone having a similar experience?

 

 

 

7 REPLIES 7

FuzzyLogic
Community Power User
Community Power User

It may be an issue with the URL you are using. Try this:

 

https://watchoptik.telus.com/

Thanks FuzzyLogic. I can get to watchoptik ok. What I am trying to do is manage my optik TV from the main website. I want to be able to modify my plan and/or channels. 

FuzzyLogic
Community Power User
Community Power User

You should be able to do this through the My Telus portal:

 

https://www.telus.com/my-account

 

or with the My Telus app.

Thanks again. Yes, I should be able to do that through https://www.telus.com/my-account, but as I mentioned at the top of the thread, I get  "Looks like something went wrong. Please try again." when I click on the manage Optik TV button at https://www.telus.com/my-account which takes me to https://www.telus.com/my-telus/tv/optik. The same thing happens in the My Telus app.

FuzzyLogic
Community Power User
Community Power User

I had issues changing my plan and had to contact Telus directly to rectify this. I had a legacy plan and they needed to do some update on my account before I could do changes via the website/app.

 

I suspect this may be what you are encountering.

Thanks. I've gone through the support pipeline twice with no results. Each time they say it has to be fixed by back office or something like that. They claim they will get back to me but never do. I'll have to try again but it is time consuming and frustrating getting them to understand the problem.

jreinhard
Friendly Neighbour

I went through the support pipeline again with no success. Once again the support assistant "opened a ticket" to try to get the issue resolved. I got the assistant to promise to phone me back. I have received no call back after several weeks.