September
September
Hello. Right now some feeds are approximately 30 seconds behind, but rest assured this is definitely something that our team is actively working on and we plan on having a fix very soon!
November
March
I have the same issue... why am I paying for lower quality picture and delayed live sports?! If I watch the 4K channel the picture quality is better but the delay is more like 1 minute... I can't even text my friends about the game since I will see every goal ahead of time if I check my phone. I might as well just get Sportsnet+ streaming instead since it's delayed as well. The only reason I used to pay for cable TV was live sports.
March
Rest assured, our Optik team is actively working on improving both of these aspects!
March
Thanks for the response, please keep us posted... is there any estimated timeline for a fix that would reduce the delay to a more reasonable amount?
March
Nothing that I can give definitively now, though our team pushes through releases/updates on a very regular basis, each with a multiple amount of fixes, etc. And this issue is of course one of the very urgent ones so they're well aware and working on it!
a month ago
a month ago
Same here... if it doesn't get fixed eventually I'll likely cancel Optik TV. Unfortunately I don't think this issue is as simple as a software update, I imagine they have to update their servers potentially or network infrastructure. Anyways hoping for something sooner than later. It's not like this is a brand new issue.
a month ago
a month ago
Added bonus, when my internet stops working I can't watch the game.
a month ago
Have you had the chance to speak with our Tech Support team regarding your internet service issues?
a month ago
a month ago
Alright. There will be notes on your account then from every single tech test, call, and visit so we can definitely take a look at those notes on the account to see what they've said. I'll send you a private message to discuss further!
a month ago