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How to view my Pik5 selections?

raDren
Neighbour

I have the "Basics + Pik5" package. As far as I can see, I do not have 5 channels selected. How do I view my 5 selected channels? When I try adding channels, it increases my cost.

7 REPLIES 7

TELUS_Support
Official Support Team
Official Support Team

You should be able to view everything by logging in to your MyTELUS account.


If our reply resolved your issue, please click on Accept as Solution to help others in the community.

Yes I should. That is why I am asking the question.

TELUS_Support
Official Support Team
Official Support Team

Have you tried on a desktop browser or uninstalling/reinstalling the app?


If our reply resolved your issue, please click on Accept as Solution to help others in the community.

macware
Organizer

TELUS_Support
Official Support Team
Official Support Team

That's definitely odd. All Pik TV customers should be able change their channel selection via the app. Send us a private message if you'd like and we can discuss further!


If our reply resolved your issue, please click on Accept as Solution to help others in the community.


@TELUS_Support wrote:

That's definitely odd. All Pik TV customers should be able change their channel selection via the app. Send us a private message if you'd like and we can discuss further!


It appears that as part of phasing out PiK TV it is no longer possible to change channel selection. I have had the same problem and gave up.