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How to view my Pik5 selections?

raDren
Neighbour

I have the "Basics + Pik5" package. As far as I can see, I do not have 5 channels selected. How do I view my 5 selected channels? When I try adding channels, it increases my cost.

7 REPLIES 7

TELUS_Support
Official Support Team
Official Support Team

You should be able to view everything by logging in to your MyTELUS account.


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Yes I should. That is why I am asking the question.

TELUS_Support
Official Support Team
Official Support Team

Have you tried on a desktop browser or uninstalling/reinstalling the app?


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macware
Organizer

TELUS_Support
Official Support Team
Official Support Team

That's definitely odd. All Pik TV customers should be able change their channel selection via the app. Send us a private message if you'd like and we can discuss further!


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@TELUS_Support wrote:

That's definitely odd. All Pik TV customers should be able change their channel selection via the app. Send us a private message if you'd like and we can discuss further!


It appears that as part of phasing out PiK TV it is no longer possible to change channel selection. I have had the same problem and gave up.