ERR_AGL_ACN_3545 - Login Failed

[Paleniky]

I have reset my password, I can login to myTelus with no issues, cannot login to my phone Telus TV+, or my account with the new Telus box that we installed (the little 4x4box).  Don't want to stay on hold for 2 hours for them to say I have to do this online (which I have)

[TELUS_Support]

Feel free to send us a private message and we can gather your info to pass along to our team.

[robertrr]

You have to call in and get help from techincal support. Took them a bit to sort out the problem 

[Ajreet]

Having the exact same issue as everyone else. Help!

[TELUS_Support]

Feel free to send us a private message here with the subject line "ERR_AGL_ACN_345" so we can gather your info for our Optik team.

[lco999]

I am having an issue accessing the Telus TV app from a business account.

I have a working My Telus account (username and password) but when I try to log into the TV app I get the error message ERR_AGL_ACN-3545. 

I started chatting with customer support using the instant messaging service. 

After explaining the issue, the agent told she couldn't help me over chat and asked to call me.  She then transferred me to a technicial support agent with Telus TV who tried to assist me.  After awhile, this agent said because it was a "business account" he could not access my profile and transferred me to another agent, apparently in the business department this time.

When I described the issue to the new agent, he immediately said he could not help me and transferred me to another agent.

The next agent told me that she was in the "Alarm Service" department and that she could not help me.  She first told me that I had to hang up and call a different number.  When I expressed my frustration at the entire ordeal, she offered me to "transfer me to another department" but warned that "it would be the wrong department".  When I asked for her "employee ID" or name, she said she couldn't provide either for security reasons which seems silly because most agents tell you their name and most customer support teams are provided with unique employee IDs they can give out to customers in case of problems.  I asked to speak to her supervisor.  She said no.  She then deliberately hung up on me.  

I don't know what the heck is going on here.... but this is ridiculous.

Can someone PLEASE help me.

[TELUS_Support]

Hi there, can you send us a private message? 

[lco999]

Why don't you guys send me a private message?  

Did you even read my post?

Is this normal behaviour from Telus.  You don't seem super concerned or apologetic.

[TELUS_Support]

We did. And we asked you to send us a private message so we can gather your info for our dev team. Feel free to send that private message anytime.

[lco999]

Your pettiness knows no bounds.  I find it comical you guys keep calling me asking to sign up for more services.  As if I would ever add anything else knowing this is how you treat customers.

[Kaoswonder]

Same problem here.

[Kaoswonder]

Same problem here.

[Kaoswonder]

Can't login to TV anywhere... same error on all devices.

[Unhappy_w_telus]

Same problem here. Can't login to telus tv+ app on apple tv, phone. Have signed out, disabled tv provider in apple tv settings, changed passwd, changed email, deleted the app and reinstalled. Nothing helped.

Also, I can't even login to TSN using telus as tv provider (have sports pack).

Completely useless. Can't believe I'm paying for this.

[TELUS_Support]

We sent you a private message to collect some account info. Please check your inbox. 

[KenworthKen]

Don't bother the suggestion to reach out by private message. I've been waiting days and was instructed that "we will submit this to our DEV's". Garbage Telus service as always. Customer service has gone down hill. 

[Kozmeek]

I'm so disappointed right now, I have people over for a live event and went to push it to my chromecast and it wasn't working. Installed Telus TV+ on my chromecast, still can't login, so I thought, okay well it works on my phone I"ll sign out and try on the chromecast, nope, now i can't sign in anywhere and this sounds like a recurring issue. 
Has anyone resolved this? I'm almost positive its a backend issue since the error i'm receiving relates to a token no longer being available for my account, that tells me someone botched something on the backend under my profile.

[Unhappy_w_telus]

It's definitely a backend issue. It took two two hour calls to fix it, after threatening to cancel all my services.

They had to delete and recreate my account fot logins to start working.

Have you by any chance moved your services to a new address by any chance?

[Kozmeek]

I just activated my services on Thursday, was able to login once. Should have never logged off.