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Charge for recording

Just Moved In

I recently switched from Shaw to Telus Optik TV. I've been unable to record. Customer service informs me that there is a $10/month charge for recording. Really???? This does not make any sense. And how come I was not informed of this when I made the switch. I am regretting my decision to join Telus Optik TV already.


Community Power User
Community Power User

Telus offers various TV packages. It would appear that you have one that doesn't include recording.

Just a long time customer hoping to help.

Thank you for your reply. That's what customer service informed me, but I still think it's not right. Nobody mentioned that when I was setting up my plan. It was a surprise when I tried to record something.
The plans are not cheap, and it adds insult to injury to have to pay extra for recording, when it's a feature that should be included in the plan.
I think Telus will lose a loyal customer here.

Community Power User
Community Power User

For some time Telus had a minimalist offering called PikTV. It offered a single connection, and live TV only, plus some streaming. Optik, at a higher price point offered more features, including recording. As they collapsed their offerings into a single product, the bottom level replaces PikTV. Higher levels mimic Optik.


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I have followed this forum for about 8 months and it appears that multiple special offers were made. I just had an increase so one of my perk discounts have expired.