Showing results for 
Show  only  | Search instead for 
Did you mean: 

Cannot "Manage" Optik TV or Home Phone?


For the last week I have been unable to access Optik TV via MyTeuls account? When I attempt to "Manage" my Optik TV I get an error message.


    "Looks like something went wrong. Please try again."


I have tried to access this feature from Windows (Firefox and MSEdge), Linux (Firefox) and my Android phone (Firefox). In each case I receive the same error message.


I get the same error when trying to access "Home Phone". I can, however, access the Billing, Internet, Online Security, Safety and My Profile tabs without a problem.


Community Manager
Community Manager

@Rick81 It can be a number of things at the account level that might be affecting online access. I would suggest connecting with the customer service channel of your choosing to find out more: