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Steam+ not linking with existing Prime account

OKSheep
Just Moved In

I just signed up with Stream+ and had no issue with linking my existing Netflix and Disney+ accounts. However when I follow the instructions to link my Prime account I get an error message - "You already have an active Prime membership on this account. Existing Prime members are ineligible for this offer."

 

I searched to see if anyone else was having issues and found that the solution is to either pause or end the existing subscription. I can't do that as my Prime subscription renewed on Jan 11, 2025 for another year. Therefore if I pause or end the subscription it won't truly end until Jan 11, 2026.

 

I signed up with Stream+ thinking I could just link my Prime account easily as that was what was stated in the FAQ. I do not want to pay for Prime twice for a whole year because this issue was not known until after I added Stream+! There has got to be another way to link my Prime account without getting double billed for it.

1 REPLY 1

Rocky3
All-Star

I suspect you previously linked your existing prime account into TelusTV.

look at the settings and unlink the prime account. Then you may be able to link into stream