I have a problem with my mobility bill, it is missing a credit I used to always receive every month and would like to review my account to find out why and have it re-instated.. I need to speak to a live agent to review my account, but have been on hold for over 2 hours now. I tried the virtual assistant and asked for a scheduled callback, it says they are not scheduling callbacks right now and to try again during operational hours, which it currently is. how do I schedule a live callback please.
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I finally got through after 2 hours on hold, as soon as i explained my issue, they disconnected. Tweeted at @telussupport over 3 hours ago with no response. I've literally been a Telus customer for a week and this is absolutely pathetic. I will be switching as soon as I have used up my Black Friday two month promo discount.