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riouxanastasia
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Joined 3 years ago
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Re: Telus Smart Home Security billing etc
I am now receiving an overdue statement with an additional 7.53 in charges. This is ridiculous. -- Anastasia Rioux Level 2 Google Certified Educator Give 100% to everything you do. Believe in your ability to succeed. Accept your weaknesses and work on them. Know your strengths and celebrate them. Make every second of every day count towards becoming a better person!3.6KViews0likes0CommentsRe: How to request a callback from live agent, currently on hold over 2 hours
Wondering if call back is worth it. Today the agent called me, then put me on hold and it went into an auto message saying they were now closed and hung up on me after waiting 10 minutes. Then she never called back again even with having my phone number!9.9KViews0likes0CommentsTelus Smart Home Security billing etc
I was informed in October by our security system company which was local that they would be transferring our files and closing after the owner's retirement. Telus got the contract. I paid my annual fee with the company in September of 500. I just received an email from Telus telling me I owe another 500 and to pay fast or risk additional fees. There is a link to log in but Telus has never mailed us anything as a customer. The portal says to use your PIC passcode in capital letters and the account number provided in the email - none of it works at all! If this is how Telus welcomes new customers with no documentation and a bill for 500 bucks with no explanation of what to do, then I think I want out.3.8KViews0likes3Comments