Our contract is finished and we are now paying month to month. The 'exclusive' offer to renew our contract amounts to nothing. A $5 monthly credit that is available to anyone setting up pre-authorized billing. A new customer would be charged $770 less over 2 years for the same service. Is this the value Telus places on loyalty, charging their loyal customers more. I don't understand, and its impossible to get any answers. I have never experienced a company so focused on NOT communicating with their customers. I wanted to speak to someone about cancelling our service, and got a reply that the first available appointment to speak with a person is over 2 days from now. Imagine, having to make an appointment over two days away just to speak with a person on the phone. Ridicules. I note that the majority of posts and comments are predominantly about the lack of customer service by Telus, and that the only way it is being addressed is to make it more difficult to communicate with this communication company. Just don't understand. Can anyone explain this? And this forum set up by Telus to diminish and contain customer feedback is like howling to the wind, but very few other options. Thankfully there are still choices that can be made.
