Telus Rewards Lost points

[MShaw]

Very disappointed in the way this has been handled. There was no notification Nor was there any communication received regarding Telus rewards points expiring, I log into my account To finally proceed and use just to see all my points have pretty much been stripped away From there, I have to rely on Google to tell me what’s happening with the provider that I’ve been with for more years and I can remember. 

[Rocky3]

Actually this has been discussed and your December bill had small print telling you use them or lose them.

[MShaw]

Sent from my iPad

[Rocky3]

email received 3/13/25

As a valued TELUS Rewards member, we want you to know that we have made updates to our program Terms and Conditions. These changes will take effect on May 1, 2025.

One of the key changes is that your points will now be worth even more: each 1 point you’ve earned will now be equivalent to 1,000 points in the new system.

This change will not affect the overall value of your rewards; it simply gives you more flexibility in how you can earn and redeem your points. We encourage you to review the updated terms carefully to discover all the exciting new benefits.

You can review the updated TELUS Rewards Terms and Conditions which can be found here.

Your continued use of the TELUS Rewards program is your agreement to these updated Terms and Conditions.

Thank you for being a valued TELUS customer.

Best,
The TELUS Rewards team