cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Services not working

Rose84
Neighbour
Is it possible that the reason I have no services is because my white box has a red fail light on it
1 REPLY 1

WestCoasterBC
Community Power User
Community Power User

If your ONT has a red light on there is a issue with the hardware or fibre itself. You’ll have to contact Telus and schedule a service call.

 

Unless Telus is aware of a broader issue. Example a vehicle accident damaged a pole, someone dug into the fibre line etc...