Is Telus Customer Support That Bad?

[TMTFish]

Today I went to upgrade my 1Gig Fibre plan to 3Gig. 

I have all my own equipment, router, ONT etc. 

I tell the lady I don't need to rent equipment or have a tech sent out as I always do my own internet install. 

For god sake the worker on the phone is forcing me to rent equipment, have a tech sent out, will not listen to my inquiry at all. Also quoted me higher than the price given on the website to modify my plan. 

How in gods name do we get a customer agent/technician over the phone to satisfy my needs? 

Never ONCE have I had this issue in my years with Telus, always a easy to use upgrade / change. Never once have I had this happen. 

Really disappointed. 

[TMTFish]

Update: I just got a callback, answered and it goes "something something.. we will try again and callback later!" 

[TELUS_Support]

Have you been able to get this sorted? Feel free to send us a private message and we can discuss further!

[TMTFish]

I swear to god.

The tech comes today, wires me up, installs new stuff.

On my life he goes down the street and comesback and goes "Yeah so Idk why the hell they sold you this. 3gig isn't even available in your neighbourhood. There's no supporting connection for it."

Sure enough, they cut my internet off for 6+ hours trying to revert the order, missing work, missing my entire day. 

What happens next?

It comes back, and I have f**king 500/50 instead of my 1K/1K I had before.

So now I don't even have my 1K Fibre before, No 3Gig, no 1.5K/1.5K as promised for compensation, I'm literally on sluggish, 200 ping , 500/50.

Absolutely baffled how you guys think this is morally okay and not resolved by the end of day. How you are in business is beyond me. 

[TELUS_Support]

Hey there, can you send us a private message? 

[TMTFish]

Rep calls me today and goes "yeah nah this speed looks great. Let me tell you why 500/50 is good."

I had 1K 1K for 7+ years prior before this.

I am now down over 50% in my speeds, and paying for service that isn't fixed or usable LMAO. 

Is this really what Canadian Customer Support has come to? 

Like you guys are not serious.