How to cancel TELUS services and return equipment?

[MadnessRising]

Hi, moral of the story is I'm moving - my new address doesnt have fiber as an option... so I need to cancel my service. Working in IT, I genuinely need the fiber connection, not copper. I've spent 9 hours on the phone the last 2 days with these... "representatives" only to still be at square 1.... No clue what the hell is going on with these people, all I want to do is cancel my service from the 1st of next month... why is this so complicated? Getting transfered to 4 different departments, only to end up back at customer service lmao, 4 hours on the phone to go back to where I was originally. An absolute joke.

[Rocky3]

sounds like you have signed up for a contract term. They continue to offer the service where you are, you are moving away from where the ervice is available. does your contract have an escape should you move?

[TELUS_Support]

Hi @MadnessRising - a new address not having Fibre is not a way to get out of a service agreement but if you are month-to-month you should be able to cancel anytime.

Do you still need assistance?