Hi, I would like to know how to lodge a complaint. I’m a new customer; Telus talked me into leaving my last provider (Novus who was lovely). Telus promised me they’d provide ALL my current services (TV with PVR/Phone/Internet) but When I got my contract, it was TV (no PVR) and internet only, no phone. The internet is no where close to fast enough (much slower than I had with Novus) and when I tried to get it fixed the rep only tried to upsell me (another 10$/month) if I wanted an acceptible speed. To get my phone added and ported took a couple weeks and multiple hour long phone calls with Telus, which cost me money because I couldn’t cancel with Novus. Telus also increased my monthly bill to do this, not surprisingly. I am extremely frustrated that Telus won’t meet the service Novus was providing at the monthly rate as they originally promised me. I haven’t even addressed my lack of PVR with Telus because I don’t even have the energy to talk to a Telus Rep right now.
