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How can I lodge a complaint? I feel scammed by Telus

GeorgiaLush604
Neighbour
Hi, I would like to know how to lodge a complaint. I’m a new customer; Telus talked me into leaving my last provider (Novus who was lovely). Telus promised me they’d provide ALL my current services (TV with PVR/Phone/Internet) but When I got my contract, it was TV (no PVR) and internet only, no phone. The internet is no where close to fast enough (much slower than I had with Novus) and when I tried to get it fixed the rep only tried to upsell me (another 10$/month) if I wanted an acceptible speed. To get my phone added and ported took a couple weeks and multiple hour long phone calls with Telus, which cost me money because I couldn’t cancel with Novus. Telus also increased my monthly bill to do this, not surprisingly. I am extremely frustrated that Telus won’t meet the service Novus was providing at the monthly rate as they originally promised me. I haven’t even addressed my lack of PVR with Telus because I don’t even have the energy to talk to a Telus Rep right now.
6 REPLIES 6

El-Eric
Moderator
Moderator

Hi @GeorgiaLush604 I would like to help with this. Please expect a message from me

Garnet
Neighbour

I'm also dealing with the same issues, I was lied to my my Telus rep about mobile prices and offered free nexflix but failed to mention I would have to pay for optic tv that costs 2x as much as Netflix / nothing but lies! Now I've been on the phone for an hour and a half trying to straighten it all out. Thanks Jannat (Telus rep)

Richellumm
Neighbour

How do I lodge a complaint?

 

 

I was called by a sales guy that they would cover the switching fees from my old internet and tv provider. The next week I get a bill for 1200$. When I call Telus they said they will only cover 225$ of it in credits. I asked serveral times before I switch and they confirmed they take care of all of it. So now I’m out 1200 for nothing. I had no problem with my previous provider other than Telus was offering a good deal and I had been a mobile customer for 19 years. I am thinking of pulling all of our business. 

Hello, we're here to help! We can definitely take a look and see what our options are here. Feel free to send us a private message if you'd like and we can discuss further.


If our reply resolved your issue, please click on Accept as Solution to help others in the community.

IF I EVER TALK TO SOMEONE I WILL CANCEL MY SERVICE THAT IS  A GIVEN

 

TELUS_Support
Official Support Team
Official Support Team

Hi there, we're sorry to hear that. Are you experiencing issues with your service?


If our reply resolved your issue, please click on Accept as Solution to help others in the community.