Deceased payees

[BC3]

Both individuals who have had their names on the Telus bills are deceased since 2019. The executor refuses to put their name on the bill. If the bill is not paid, how would Telus know who to contact? Is it legal for the executor to refuse to convert the bill into their name?

[NFtoBC]

Not only it is legal for the executor to refuse to put their name on the bill, it would be expected! All property and contracts should be in the name of: "The Estate of [the deceased]" but since clearly the deceased cannot use telecommunications services, the  biggest question is why the services have not been discontinued, and placed into name of the current consumer.

[BillTelusCust]

In the case of an unsold property in the estate where it is remotely monitored, it can be.  "The estate" can use services....

[BC3]

The executor is using the services for themselves!!!! I can understand hydro and gas to keep the property up and going but Telecommunications?

[rc · Accepted solution]

Normally, the executor has the billing name changed to the estate of the the deceased and the billing address to that of the executor and then terminate the the service.

If the executor is using the service for their own benefit, and charging the estate for the cost then the estate beneficiaries should be asking for an explanation and for the estate to be reimbursed.

[BC3]

Yes, this was my understanding. So if the Executor is using the non-essential services then the bill should be changed into their name?

On Sun, Nov 14, 2021 at 8:49 PM TELUS Neighbourhood < TELUSneighbourhood_at_external_telus_com_2jbtv7jnfv3997_79de141e@icloud.com> wrote:

Hi BC3,

rc (Rockstar) posted a new reply in My Home Account on 11-14-2021 08:49 PM:

Re: Deceased payees

Normally, the executor has the billing name changed to the estate of the the deceased and the billing add to that of the executor and then terminate the the service.

If the executor is using the service for their own benefit, and charging the estate for the cost then the estate beneficiaries should be asking for an explanation and for the estate to be reimbursed.

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[rc]

If the service has a cancelation fee then the executor may be able to justify not changing the name, but if they are using the service for their personal use then they should reimburse the estate.