I have been a customer of Telus for approximately 20 years. My last service agreement of 2 years expired September 2024.
They seem to have made many customer agreements without me which are posted on MyTelus between them and now.
I called Telus today to attempt a new agreement. After over an hour on hold they tell me I was connected with the “technical department” in error. Surprisingly since I was never given any options.
Long story short.. I’m offered to wait another 15-20 minutes on hold. I’m sure it would be longer.
Shaw offers the same internet package, including their best TV package for more than $130/month less.
I can’t even request a call back. The agent I spoke with claims it’s not possible to walk over to the loyalty department, request the loyalty department call me back via inter-office communications or any other solution.
I will wait 24 hours and if they treat long term customers in this fashion I will not continue continuing business with them. Nobody should accept this as “standard” customer service. I will surely update my results.
Thank you for listening/reading.
