Hello. The email would need to be from an attached My TELUS profile, so what you'd need to do is add a My TELUS account with that second email address, and then both email addresses would show up when you're setting up notifications. There are instructions here on how to do that. Bear in mind this is for Mobility accounts only, as there's no option to do so for Home Services. For that, you could get a notification via email and SMS separately, etc. but there's no way to get two emails in the system. Alternatively, you can call our team to do this for you at 1-866-558-2273 and they can go over everything with you.
