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no service in usa

ctoucans
Neighbour

We are traveling in the US and we have a North America plan with Telus. We lost service June 26 2024 around 6pm and couldn't get it no matter what I did. now this morning it's working but just wanting to make sure if there is a setting I need to adjust? 

iPhone 14pro

5 REPLIES 5

TELUS_Support
Official Support Team
Official Support Team

Hi @ctoucans - there was an outage that affected most users and it was resolved.


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I am travelling in the US and my service has not been restored.  What shall I do?  

TELUS_Support
Official Support Team
Official Support Team

Try rebooting your device and let us know if that helps. Otherwise there is no update as of now


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I have a friend who just landed at Newark airport in NY and is having trouble with no signal so I don’t think it is resolved… any more information to provide Telus?

TELUS_Support
Official Support Team
Official Support Team

Some wireless customers roaming outside Canada continue to experience an interruption to their service due to a global outage affecting many providers. We are collaborating with our partners to restore service as quickly as possible. You can stay tuned to www.telus.com/status for updates as we get them!


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