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Trade in Status

Just Moved In

I placed an EPP order with a device trade-in, and now I am having a tough time getting an answer on the status of my trade-in credit. For some reason, it does not show up on my "My Telus" page. At first, customer support said that the device I sent did not have a matching IMEI number, and then they said it would take time. I was wondering if anyone else had a similar experience. Or if they know where can I check the status?