Mobility

Discuss and/or ask questions about TELUS Mobility products, services, devices, and more.

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Telus charged me $1000 after case closed by CCTS!
I had an overseas Telus agent upgrade 2 phones and plans that were still under contract without my knowledge or consent. After 7 months attempting to solve with Telus customer service I filed and clo...
Kdd
10 hours ago Place Mobility
billing
customer service
Horrible service
Mobility
scam
21Views
0likes
0Comments
They'll tell you there will be no change in your bill then ding you for $$$
My old Wireless Home Phone (WHP) was a POS since day one and finally totally died. After a day and half of getting the run-around, I finally got Telus to send me the latest model. They didn't mention...
SunDog
2 days ago Place Mobility
16Views
0likes
0Comments
Prepaid Balance Over $100, Gone!?
WTH, Telus! I had a balance of over 100 bucks. I have the 19 dollar plan that renews automatically from my balance. Where is my money?
DB73
2 days ago Place Mobility
92Views
0likes
2Comments
Webstore - Issues trying to contact
Is anyone else having an issue with the Webstore? I placed an order and yesterday they emailed saying they tried to call me to verify the order and it is on hold currently. The number they called i...
darrylpierce
2 days ago Place Mobility
bring it back
customer service
Mobility
15Views
0likes
3Comments
Likely a Scam and fell for it.
I have ordered a new phone & plan online. The order has not been processed & I want to cancel it. Can I do this online or do I have to speak to someone at Telus? there was a telus rep that called....
paulpipes2010
2 days ago Place Mobility
22Views
0likes
1Comment
Possible scam?
Hello, I recieved a call from 1-844-368-7379 regarding a special offer since I just signed up on home services my account being installed on April 1, 2026. The offer they offered was my home intern...
Aymelo
2 days ago Place Mobility
customer service
Mobility
Possible scam
scam
15Views
0likes
1Comment
Shareable vs Non-Shareable Data plans
Looking at the different prices points and some are Non-shareable and some are shareable for the Data. I am not planning to share data with other people (cell phones) on an account, just want to add...
JohnSz
4 days ago Place Mobility
29Views
0likes
1Comment
Billing Errors And Wait Times
I switched to Telus Mar 3/26 and received my 1st bill today $185.00!!!. I agreed to 2 phone lines at $40.00/ line and my 1st bill isI would like to know why we have to wait so long to speak to an ag...
GNG
4 days ago Place Mobility
73Views
0likes
9Comments
First Time NSF Fee Waiver
I am writing because I am a new customer of Telus (activated and opened account in January). On March 4 I was having issues with my bank I resolved with them. On March 5 I realized my automatic payme...
sydneyscaife
5 days ago Place Mobility
25Views
0likes
1Comment
Unable to change my Mobility to Prepaid from outside Canada
I had to leave the country in late 2025, and I ended up needing to keep my Canadian Phone Number active for personal reasons. I have been trying to contact Telus about having my mobility changed to p...
Klaus
5 days ago Place Mobility
customer service
Horrible service
Mobility
Prepaid
roaming
58Views
0likes
6Comments