customer service
We were contacted by a telemarketer regarding Mobility and Security. Decided to cancel the security camera the next day. I believe I contacted 7 Telus representatives. Each one told me they could not help me as the issue was Security's if they were Mobility, and then Mobility's if they were Security. Finally contacted one representative and the whole thing was cancelled. To add insult to injury we then requested to complete the two mobility offers and Mobility could not match the telemarketers offer as they are mobility and the telemarketer was Security. Unbelievable!
Fed up with Caller Id Spoofing
Generally changing a cell number isn't recommended if your mobility number has been used for caller Id Spoofs. However, for the past 5 months, I have been getting numerous call backs and text messages from caller id spoofing a week (sometimes several a day). Today someone threatened to report me to the police for harassing them. I have reported it to the fraud and cybercrime RCMP site. Should I just go ahead and change my mobility number? Obviously, this will be a major pain in the arse.
Telus Mobility Gateway IP Is From England
Hello, I am wondering why my cellular device (iPhone 15 with iOS 18.1.1) is showing me my cellular gateway IP address is located in England? I have no VPN running, and am not connected to WiFi, either. Solely running on Telus Mobility data. I’ve included a screen shot below for clarification. I am concerned about the safety and reliability of my network — and this isn’t really making me feel at ease. Can anyone shine light on this? A quick IP search reveals this IP has nothing to do with Telus.
