Travel Pass
I am not able to add a travel pass online or through the app. It tells me I have easy roam. I have also tried the webchat and was told to email that person, and they haven't responded My Telus business rep for some reason cannot add it. I called in and had two phone calls with a call back, only to be put on hold to be transferred and not able to wait long enough to finally connect to someone I have had a travel pass already and it was activated in a web chat, so I am very confused on why this time around it is so difficult.Why my Long distance add-ons in plan expiring ?
I have two mobile phone lines under same the account with Telus mobility. My plan agreement which started from August 1, 2025 includes long distance calling (2000 minutes/month) to India/Pakistan as long as my plan is active. The add -ons are currently active on both the phone lines. However I see in my billing that they are expiring in Aug/Sept this year. Why? I tried to call Telus today but the agent disconnected my line after putting me on hold.
loyalty and service
A couple of months ago I was offered 4 google pixel 9A phones. I asked and was told that there was no other charges attached to these phones. I paid $1 piece. I have had a deal like this a few years ago and it worked out great, no added -on charges, to use or not to use the phones. I thought this was the same deal to off load old inventory. I have 7 people, 7 phones on this account. I have dealt with Telus for over 40 years. I don't expect to be scammed. I am now being charged a pay back fee for our phones. it is assumed we are using the phones. The arbitrary fees make no sense. 4 phones 3 different fees. We all have the same phones Google Pixel 8s. I am frustrated and expect more respect for a long term customer. I haven't had any luck calling in so I hope you can address this problem for me. thank you Debbie [Mod Edit: Removed personal info].
S26 Ultra Galaxy Watch 8 Promo Email
Greetings, Just wanted to see if anyone has gotten their Galaxy Watch 8 email to claim and activate the $15/mo plan yet? I received my phone and plan went active 6 weeks ago (fine print stated 4-6 weeks eta on email) and so far nothing yet. It seems there is no way to track if the offer is still processing through my TELUS account. I am just interested in making sure there was no mix up on the back end in regards to the promo. My Galaxy Watch 4 classic is on its last legs and the Watch 8 was the big draw when I signed contract. Any update would be appreciated. Thank you
Global 68 - Coverage List
Traveling to Curacao soon and I'm a bit confused. When I check or search for Curacao, it's not on the 68 countries list, and it recommends that I pay the daily Easy Roam fee or buy a travel pass. But on the list of 68, they do list Netherlands Antilles. Isn't Curacao part of the Netherlands Antilles?"
Shoutout to Customer Rep
Hi! I recently migrated my plan from Koodo to Telus and had the pleasure of being assisted by a representative named Luis. He was incredibly helpful throughout the entire process and made it completely seamless. Unfortunately, I accidentally ended the call before the survey came through, so I wasn't able to leave my feedback directly. I'd really appreciate it if someone from management could pass along a 5-star rating across all categories on my behalf. Thank you, Luis!Very poor 5G service
My partner and I are both on 5G EPP plans and are experiencing poor 5G data service. We have been on both Koodo and Public Mobile for years and it has never been this bad, which makes no sense since it's the same network. We are both using Samsung Galaxy S23FE devices with physical sim cards, on the newest version of Android. We have reset network settings on both devices and that has not helped. 5G preferred is selected. We are located in Kingston, Ontario. Hoping someone at Telus support knows what they're doing and can help us out here. I don't need entry level "have you tried rebooting the device?" type of help, I need proper support, because otherwise as soon as the Rogers RPP deal that I'm looking for is available, we will jump ship. Rogers service in the past has been exceptional in comparison.
