EPP and hardware upgrade
OK, So I cam back to TELUS from Freedom on the basis that the plan I was offered included the Caribbean. The sales rep essentially created a plan for me at a price I was OK with for what I needed. I was undecided about whether I was going to update my hardware and apparently that was OK and I could call back and let them know. Low and behold, less than a week later I am trying to call to upgrade the hardware and no one can help, there is no way I can keep this plan (which doesn't seem to actually exist anywhere!) and upgrade my hardware, the price will essentially more than double and I HAVE to change my plan if I want to upgrade the hardware, this is very disappointing from TELUS and am likely to leave again after only a week of being back with them because of this shady stuff Anyone had anything similar and managed to keep the plan and upgrade hardware? I will move to a cheaper plan at this point!Fake Cell Towers in Canada: How to Block 2G Downgrade Attacks & Protect Your Phone
TL;DR: Criminals are using portable devices known as "SMS blasters" to force nearby smartphones onto outdated 2G networks. This 2G downgrade allows them to send convincing "smishing" (SMS phishing) texts pretending to be legitimate brands like Canada Post or 407 ETR. You can significantly reduce your risk by disabling 2G connectivity on your device. What is an SMS Blaster? An SMS blaster, often called a False Base Station (FBS) or IMSI-catcher, is a device that mimics a legitimate cell tower. When you are in range, your phone may automatically connect to this rogue signal instead of a secure TELUS tower. Once your device is connected, the attacker can: Force a 2G Downgrade: Most modern phones (LTE/5G) are designed to fall back to older networks if necessary. The fake tower exploits this by broadcasting a strong signal that tricks your phone into dropping its secure connection for the unencrypted 2G network. Send Smishing Texts: They use this unencrypted connection to push fake SMS messages (e.g., "URGENT: Outstanding toll fees for 407 ETR"). Cause Temporary Interruptions: You may notice your phone briefly loses signal or cannot place calls/use data while connected to the rogue tower. How to Block 2G Downgrade Attacks The most effective defense is to manually restrict your phone from connecting to 2G networks. Android Devices Steps vary by manufacturer, but you can typically find the toggle here: Device Path Samsung Galaxy Settings > Connections > Mobile Networks > Allow 2G (Set to OFF) Pixel Settings > Network and Internet > Mobile Network Security > Enable 2G network protection Other Android Settings > Network and Internet > SIMs > TELUS - StaySafe > Allow 2G (Set to OFF) iPhone (iOS) Apple does not currently offer a simple "Turn off 2G" toggle. If you are concerned about targeted threats, the only built-in method to restrict these network types is Lockdown Mode. Go to Settings > Privacy & Security. Scroll to the bottom and select Lockdown Mode. Tap Turn On Lockdown Mode. Note: Lockdown Mode is an extreme security setting. It rejects 2G/3G networks but also limits some browsing features, blocks many message attachments, and restricts FaceTime calls from unknown numbers. What to do if you receive a suspicious text If you receive an unexpected message regarding urgent payments, toll fees, or delivery issues: Do Not Click Links: These are often designed to steal your credentials or financial information. Verify Directly: If you are unsure if a message is legitimate, contact the organization directly using a phone number or website you have sourced independently never use the contact info provided in the suspicious text. Report It: Forward any suspicious text messages directly to 7726 (SPAM on most mobile keypads) so we can investigate and notify the network. Contact Authorities: If you believe you have fallen victim to fraud, please contact the Canadian Anti-Fraud Centre (CAFC) immediately. FR version
Why my Long distance add-ons in plan expiring ?
I have two mobile phone lines under same the account with Telus mobility. My plan agreement which started from August 1, 2025 includes long distance calling (2000 minutes/month) to India/Pakistan as long as my plan is active. The add -ons are currently active on both the phone lines. However I see in my billing that they are expiring in Aug/Sept this year. Why? I tried to call Telus today but the agent disconnected my line after putting me on hold.Travel Pass
I am not able to add a travel pass online or through the app. It tells me I have easy roam. I have also tried the webchat and was told to email that person, and they haven't responded My Telus business rep for some reason cannot add it. I called in and had two phone calls with a call back, only to be put on hold to be transferred and not able to wait long enough to finally connect to someone I have had a travel pass already and it was activated in a web chat, so I am very confused on why this time around it is so difficult.
loyalty and service
A couple of months ago I was offered 4 google pixel 9A phones. I asked and was told that there was no other charges attached to these phones. I paid $1 piece. I have had a deal like this a few years ago and it worked out great, no added -on charges, to use or not to use the phones. I thought this was the same deal to off load old inventory. I have 7 people, 7 phones on this account. I have dealt with Telus for over 40 years. I don't expect to be scammed. I am now being charged a pay back fee for our phones. it is assumed we are using the phones. The arbitrary fees make no sense. 4 phones 3 different fees. We all have the same phones Google Pixel 8s. I am frustrated and expect more respect for a long term customer. I haven't had any luck calling in so I hope you can address this problem for me. thank you Debbie [Mod Edit: Removed personal info].
S26 Ultra Galaxy Watch 8 Promo Email
Greetings, Just wanted to see if anyone has gotten their Galaxy Watch 8 email to claim and activate the $15/mo plan yet? I received my phone and plan went active 6 weeks ago (fine print stated 4-6 weeks eta on email) and so far nothing yet. It seems there is no way to track if the offer is still processing through my TELUS account. I am just interested in making sure there was no mix up on the back end in regards to the promo. My Galaxy Watch 4 classic is on its last legs and the Watch 8 was the big draw when I signed contract. Any update would be appreciated. Thank you
