Transfer Your Number From Another Provider To TELUS
Transfer Your Number From Another Provider To TELUS When making the switch to TELUS, transferring your phone number over from your old provider is easy. Check out this handy video to walk you through the process. Steps 1. You'll need your new TELUS SIM card, the SIM card from your old provider, the previous provider's account number or the IMEI number, and the device you'll be using with TELUS. Note: make sure your current phone number remains active to complete the transfer. 2. Log in at www.telus.com/transfernumber 3. Select either the previous provider's account number, or the IMEI number depending on what you have on hand. Note: to get your device's IMEI number, you can simply dial: *#06# 4. Click 'Get Started' and fill out the required information. 5. Review and confirm your transfer details by clicking 'Submit'. 6. You'll receive an SMS from your old service provider to your old SIM card. 7. Reply 'YES' to the message within 90 minutes. 8. Insert your new SIM card into the device you'll use with TELUS, and you'll receive a welcome message from TELUS once the transfer is complete. Note: this may take up to 2.5 hours to complete. That's it! For other great how-to videos, be sure to check out the official TELUS YouTube page, and if you have any other questions you can reach out to us over at our Facebook page, or ask the community over at our Mobility forums. FR version
TELUS Device Care Complete
Protect your Android or iPhone with lost or stolen phone coverage and protection from accidental/manufacturing defects, cracked screens, and more. You can add Device Care Complete when purchasing your new device online, by dialing *611 from your TELUS device, in-store, or through your My TELUS account within 60 days from the date of purchase. Here's what you can get for only $17/month: Coverage for lost or stolen devices with extended protection against accidental damage. Protection for up to 2 incidents of accidental damage or manufacturing defects during a continuous 12-month period. Protection from physical damage, including cracked screens, broken camera, power ports that won't charge and other valuable features such as your microphone and/or speaker malfunctioning. Protection from all liquid damage, including water or coffee. Exclusive value added benefits like free battery replacements, unlimited photo and video storage in full resolution and expert tech help for setting up your device. Get your device repaired at our exclusive repair partner, Mobile Klinik. Version FR
Managing Third-Party Application Purchases
Third-party vendors provide customers with a method to download pay-per-use applications and Web-based services (i.e. Mobile Dating and Social Networking sites) and pay for the chargeable content by having the charges applied to their TELUS invoice. How it works Order wireless applications directly from a vendor’s site. Downloads are charged to your TELUS invoice as an application purchase instead of having to use a credit card or PayPal payment process. You have a simpler way to find, order, and pay for wireless applications. If you never subscribed to a service If you think that these charges are invalid, you will need to contact the vendor directly to dispute the charges. If you’re not sure who the vendor is, ask us here and we will let you know. How to disable in-app purchases - Apple (App Store) Go to Settings. Tap on General. Scroll to and tap on Restrictions. Tap Enable Restrictions. Set a passcode. In the Allowed Content section, slide the In-app Purchases slider off. This will prevent any in-app purchases from being made without the passcode. How to disable in-app purchases - Android (Google Play) From the Google Play Store app, select Menu. Select Settings. Scroll to User Controls and tap the box next to Use password to restrict purchases. Confirm your Google password. Now your password will be required for all in-app purchases. Version FRHow To Add a Fast Pass
If you’re running low on fast data, plan in advance and consider adding a one-time top-up of extra data to get you through your bill cycle. Fast Passes and data top-ups come in different sizes and auto-expire at the end of your current billing cycle so all you have to do is add it and forget it. TELUS Peace of Mind Endless Data Plans If you subscribe to an endless data plan, like our Peace of Mind and Peace of Mind Connect, and need more full-speed data until your next billing cycle, Fast Passes are available as an option. How to add Fast Passes From a computer: Login to your My TELUS account Click on the Usage tab Click on Add a data top-up next to the desired subscriber (if applicable) Select your desired pass and click on Complete your purchase Using your mobile device: Open the My TELUS app Tap on the Usage tab Tap on Add a data top-up Select your desired pass and tap on Get add-on Note: Fast Passes are available through self-serve services, including My TELUS, the My TELUS app, the TELUS Virtual Assistant, and by replying to SMS data notifications. Fast Pass purchases are not available through a TELUS representative. Tips From The Experts Our Neighbourhood experts have curated helpful tips on managing data usage for both Android and iOS devices, so be sure to check them out. Fast Passes and data top-ups will be available until the end of the current billing cycle and won’t carry over to the next cycle. If you’ve had a data-heavy month, keep an eye on your usage and look out for additional notifications to prevent pay-per-use charges. Fast Passes and data top-ups can only be added up to 3 times (for each given amount) within each billing cycle. In addition to managing data notifications, TELUS Data Manager offers a variety of tools that will help you manage your usage For more information check out Adding Fast Passes on TELUS.com Version FRReporting Spam
Reporting Spam Here at TELUS we are constantly working to prevent spam texts and other fraudulent communications from reaching our customers. There are actions you can take as well to not only spot a spam message but to report it to our team for investigation. The main things to remember if you receive a spam text message are: Forward the spam message to the shortcode 7726 (SPAM). If you're receiving more than one, we recommend putting 7726 into your contact list so it's easily remembered. Don't respond directly to the number that sent you the spam text. This will alert the spammer that your number is genuine and active. If you're not able to view the number or if it's email spam, forward us the entire message (along with the subject header if it's an email). How To Forward a Spam Text From Your Phone To 7726 iPhone 1. Touch and hold the message 2. Select More 3. Select the message you want to forward, then select the arrow in the bottom right corner 4. Enter 7726 5. Select Send Android / Windows 1. Press the message (be careful not to activate / tap on a link) 2. Choose Forward (from the menu) 3. Forward to 7726 *Reporting spam to 7726 is free. Messages forwarded to 7726 don't count toward your data or Messaging bucket iMessage Spam Reporting The key difference between an iMessage and an SMS message is the colour of the text. An iMessage text appears in a blue bubble, whereas an SMS message appears in a green bubble. If the spam text you receive appears in green, you may need to report it using the steps above. If the spam is an iMessage and comes from someone not saved in your contacts, you'll see a message stating that "the sender is not in your contact list" and you'll have the option to Report junk. Alternatively, you can send an email to [email protected] with this information: A screenshot of the message The email address or phone number that sent you the iMessage The date and time you received the spam iMessage Android Spam Reporting To report a spam message on your Android device: On your Android phone or tablet, open the Messages app Touch and hold the conversation you want to report Tap Block --> Report Spam --> OK You can also open a conversation and report it as spam. From the conversation, tap More Options --> Details --> Block & Report Spam --> OK Please note: This is for SMS/MMS spam only. If you receive email spam, it can be reported directly by forwarding it to [email protected] If you have further questions about spam messaging or any other messages you receive, don't hesitate to ask the community at our Neighbourhood Forums or reach out to us over at our Facebook page as well. FR versionOutbound Calling Name Display
TELUS has a handy feature known as Outbound Calling Name Display (OCND), which enables you to have your account name displayed with your number when placing an outgoing call. When activated, your account name will be shared with the person you're calling. If their device supports name display, they'll see that they're receiving a call from you before picking up. Who can use Outbound Calling Name Display? In order to use OCND, you must have a postpaid account and a device that is certified for the TELUS VoLTE network. VoLTE must also be enabled on your device. Is there a fee? Personal accounts can activate this feature for free. Business and Corporate customers will have to pay a monthly $3 fee. How do I activate Outbound Calling Name Display? Simply log in to your MyTELUS account, and select 'Outbound Calling Name Display' under Add-Ons. For more information about the Outbound Calling Name Display feature, please visit our support page. Version FR
