02-07-2022 02:38 PM
I don't know why Telus refuses to provide me with the Telus Easy Roam service for my mobility service. Yes, I do have an old plan. Telus tries to tell me that the service is not compatible but that is blatantly false because I once spoke with a very helpful rep (rare) who added it for me for a trip but still refused to add on the service on a permanent basis, notwithstanding the fact that this is a pay per use service. I suspect that what they really want is to have me migrate to a more expensive plan at which point, I would be able to add the service or force me into an expensive "travel passport" to get the equivalent service at an exorbitant rate. Telus should offer its add-on services for all and not pick and choose who can get service on a pay per use plan, particularly when dealing with loyal and longstanding customers.
02-09-2022 02:46 PM
Hi Starchoice, are you on a TELUS prepaid plan? If so, it never supported international roaming... some add-ons for the prepaid platform can be found here https://bit.ly/2ICgtHE
02-09-2022 06:52 PM
No, it is not a prepaid plan. It's postpaid and EPP.
02-10-2022 02:55 PM
EPP are special plans, with specific contract language, and not part of the regular family of Telus plans. You get a great deal, because of the relationship your employer has with Telus, but are left with the terms of the contract.