Stream+ Activation Error

[Cwg23]

Trying to activate stream+ when i press on the link for Amazon Prime, Disney+, and Netflix it just states "Sorry, your subscriptions list is not available at this time. Please try again or check back later." Its been almost 24 hours. Ever since putting in payment information for Stream+ have received the emails for activation but have not been able to link or create account for any of the three streaming services listed above; due to the error message. Not sure what's going on or how to fix this. 

[McCool99]

Yeah, I thought that, too. Maybe a global problem....but apparently not. I just kept pushing, here on the chat, but also via phone. Problem: they do not see it from their side (sales or typical tech support), so they need to refer to a back end person. At some point (4-5 weeks ago?), I received a call back from such a person, and they confirmed there is an issue and that there are a couple of customers affected....

[happydaigz]

Yes! Mine was referred to such team too. Still waiting for them to call me back. 

At least you got a resolution so there is hope! 

[SpeedyMcB]

I just wanted to say that there is hope. After about 6 months of not pursuing this too hard, my account finally started showing my subscription properly and I was able to activate all the services included in Stream+. It required following a link from Telus Services to verify my account. The link was only open for 24 hours so it took me a couple tries, but everything has been sorted. Stay on it!

[terribletelus24]

Has anyone had any success with Telus cancelling this? I can't cancel and I can't activate and my cc is being charged since August. I've filed a complaint with the CCTS and Telus replied that it's an internet thing so doesn't fall under the CCTS so we'll see what happens. I'm going to look into BC Consumer protection and see if I can file a complaint that way. The other option I'm thinking is cancelling my cc but apparently it may not cancel the subscription. This is so very frustrating, I've been assigned a "manager" but haven't heard back from him either. What a terrible, terrible experience. 

[terribletelus24]

Has anyone had any success with Telus cancelling this? I can't cancel and I can't activate and my cc is being charged since August. I've filed a complaint with the CCTS and Telus replied that it's an internet thing so doesn't fall under the CCTS so we'll see what happens. I'm going to look into BC Consumer protection and see if I can file a complaint that way. The other option I'm thinking is cancelling my cc but apparently it may not cancel the subscription. This is so very frustrating, I've been assigned a "manager" but haven't heard back from him either. What a terrible, terrible experience. 😫😖😡😠

[TELUS_Support]

Hi @terribletelus24 - we can check on the status of your manager callback. We'll send you a private message

[Bowen685]

I have same issue. It was a promotion, one dollar for Netflix, prime video, Disney+, telus+ per month for six month. the condition is that I switch my three fido phone line to telus. I did switch from fido to telus, but the promotion doesn't work. too bad

[McCool99]

I hope the issue will be resolved soon...I also switched from Fido to Telus, and there are still some hiccups with the discounts.

[mdorey]

I have the same issue.  It has been two weeks since I signed up but can't access or activate individual subscriptions.  How is it possible that Telus has not identified and fixed this problem.

[McCool99]

I hope it will work out for you. It was resolved for me, but it took close to 6 weeks....

[manishbrl]

I am having the same issue, I subscribe almost 3+ weeks ago, Called the Telus support 3 to 4 times already and they told they will review and call me back but still no callback from them.  Does anyone has any solution for this?

[McCool99]

Hi manishbrl,

I do not have a solution, but Telus solved it for me. But it was apparently not trivial for them. Not sure if every new case is a new challenge or whether there is a global fix....all the best!

[manishbrl]

Thank you McCool99,

I will for Telus support to reply on this.

[TELUS_Support]

@manishbrl Can you log into your account to ensure the service is properly linked:

[manishbrl]

I can not see Services Tab, it only shows me Plan, Device and Call Control tab. I tried changing all  the subscriber under my account but it is not showing Services Tab for any subscriber.

On overview page, under Subscription it shows "Stream+ Premium - Active" but when I click on Manage Subscriptions it shows under your subscription "Sorry, your subscriptions list is not available at this time. Please try again  or check back later."

Thanks for your prompt reply.

[happydaigz]

Exact same problem I had. Someone from the back end had to contact me and work through resolving the issues with prime, Disney+ and Netflix. However Telus series and films or whatever it’s called still doesn’t work for me. 

[manishbrl]

My issue is resolved. Telus support engineer called me and as I have many services from Telus, he unlinked my other accounts for Internet, TV etc. and leave only mobile account linked and after that I can see the Activation button under Stream+. After I activated Disney+ etc. he added this other accounts back to my account. I hope this may helps others.

Thanks

[debbievel]

I am having the same issue.  Originally I signed up for Stream + in August and have paid for it since then.  I called Telus and was on the phone for 2 hrs. First I was with Mobility and they said they cant find my subscription.  They transferred me to Loyalty and she couldnt find the subscription.  She wanted to transfer me back to Loyalty.  GRRRRR.  So after 2 hours I gave up.  Also I just got Telus internet and signed up again for the Stream + and I am having the same problems.  So all in all I have been paying for the first initial subscription for 4 months and after signing the second subscription I have paid for another month with no subscription.  

[McCool99]

Sorry to hear this, debbievel. For me, it took 6 weeks or so...hopefully, Telus can help. Key is to have someone at the "back end" involved, as Sales and Tech Support cannot see your subscription (as you said). At some point, I had someone contact me via personal text. At that time, I had someone I could follow-up with directly....all the best!

[lrddeath]

Jumped from Rogers thinking I was getting a better deal.  First bill is incorrect already and overpriced.

Signed up for Stream+ and have not gotten an activation email or anything.  3 days and everyone at Telus I've phoned said I should have already received the login info when they billed my credit card.  Chat is completely useless as it sends you to the contact page.  And apparently they only answer phones from 8-8... (well less since I've tried at 8:05 AM and the line was still on night mode.)  The Telus member site continues to say "In Progress" even though they already billed me the first day I signed up.  Have wasted over 2 hrs talking to people on the phone who apparently just call someone else, all to end up with "Please call back later @" and then a new phone number.  None of which are the technical desk.  Even though they all apparently think the new number they provide will lead there.  Also not sure why they keep asking to confirm the number they can call you back at if disconnected.  Because they don't call you back when that happens.

WHAT A JOKE!

Just trying to get an answer when and how I should expect info on how to activate the Streaming services I'm now paying for.  (I was not even getting into correcting the bill yet for my mobility.) 

[debbievel]

I am in the same position. So frustrating. I worry that I have signed up for 2 years or internet and I am so concerned that if I have connectivity issues I won’t have any resources to troubleshoot.