Stream+ Activation Error

[Cwg23]

Trying to activate stream+ when i press on the link for Amazon Prime, Disney+, and Netflix it just states "Sorry, your subscriptions list is not available at this time. Please try again or check back later." Its been almost 24 hours. Ever since putting in payment information for Stream+ have received the emails for activation but have not been able to link or create account for any of the three streaming services listed above; due to the error message. Not sure what's going on or how to fix this. 

[SpeedyMcB]

Interesting.. I've been getting the exact same error for 6 months with my Stream+ subscription.  I have been able to activate and use my Netflix account, but not Disney or Amazon.  Same error as described above.  Seems like it is an issue that crosses various Telus services. Any solutions found yet..?

[McCool99]

No solution yet, but they have presumably identified the problem on the back end and are working on it. Can keep you posted.

[McCool99]

Hello,

Unfortunately, no update....I still receive the same error. But I hope someone is still looking into this? Since I can "review receipts" and "update credit card info" (cannot delete!) - all associated with the Disney+ subscription....but the subscription under "Manage Subscriptions" cannot be loaded, and Disney+ itself does not know about me (yet)....(note that I did not sign up for Stream+, just for Disney+).

[TELUS_Support]

If you'd like, we can always submit another callback request for you. Feel free to send us a private message and we can discuss further.

[McCool99]

Hello,

I am a bit confused. Why another callback? I thought Telus is working on a solution. I have repeatedly explained the situation, in detail, via phone call, via chat, and via forum. It should be all documented. Can you please give me an update on the progress regarding solving this issue? Many thanks.

[McCool99]

Max number of private messages reached for several weeks now. In this light: the referral to private messaging is not ignored; but it is not possible for me. I get a red error message. But please see my message above. Thank you.

[TELUS_Support]

We've reached out to the agent assigned to this issue to look into if there's an update, and he advised that it's a known issue and our team is working on a resolution as quickly as possible. Appreciate your patience!

[McCool99]

Thank you so much. Glad to hear I am not alone and it is a known issue.

[Wildcoho]

Is there any updates on this, just signed up yesterday and receiving same message when I go to my subscription page…can activate or link anything since it states my subscription list it’s not available at this time 

[McCool99]

Hey Wildcoho,

Unfortunately, no update. Telus is apparently working on this, but I feel they currently have no solution. I continue to bug them about this...

Are you also able to "update your credit cards" and "view your receipts" (even if none are there yet)? Just a heads-up (in case you have not called them yet, but plan to): from the view of the typical Telus representative (technical or sales), the system appears as if I had never signed up....that was the most frustrating part....as they then instructed me how to sign up. I wonder if it is the same for you.

Just recently, I was told that the back-end tech folks can see the issue somehow...hopefully, that is a step into the right direction.

[Wildcoho]

I can’t update the CC or view my receipts but i can see on my account that i have subscription to stream+ but as I mention can’t manage it or do anything. Very frustrating, now I just paying for double for same services lol hopefully they can resolve this quickly since I don't want to sit on the phone in order to cancel this service since can’t manage this online 

[TELUS_Support]

Hi there, can you send us a private message? 

[McCool99]

As before, there are no private messages for me anymore....limit reached. Maybe Wildcoho is able to.

[khuynh]

I'm having similar issues. Netflix is connected but unable to connect to other accounts. Subscription list not available at this time.

Also tried to pm support but it says I'm at my limit even though I haven't sent any messages yet. Waiting for a fix...

[McCool99]

Welcome to the club! Hopefully, this will be solved....it has been 6 weeks for me....

[TELUS_Support]

Hi @khuynh - we'll send you a message

[happydaigz]

I would like a private message regarding the exact same issue. Been waiting for Telus to contact me after the problem was escalated over a week ago to no help. 

[McCool99]

Hi happydaigz,

I have reported this problem in mid-September. No solution yet; I also do not receive regular updates from Telus to make me aware whether the inquiry is still active. I usually reach out every two weeks....

[happydaigz]

Thanks for the info. I’ll be a squeaky wheel too and keep calling to follow up. It’s been almost 3 weeks since I switched to Telus and had this issue. Not a good start. 

I hope that you’re able to get a solution soon and then it can trickle down to everyone else! 

[McCool99]

Interestingly, after I had responded, I checked my Telus account, and the subscription was able to be loaded for the first time. I now activated, and I hope Disney+ will work (I could not try yet).

Hopefully, it will work for you soon, too.

[happydaigz]

Great to hear!

Any advice on what my next steps should be? Still not loading for me when I've went in to check. Was hoping it was an universal fix. Haha