Some messages not going through

[Shane]

Greetings,

I found out (by accident) that my friend wasn't receiving some text messages, and sometimes they will receive a single message twice.

I tested it by trying to send this message from Google Messages to my other device, which is using Samsung Messages:

<Link removed by Mod for safety reasons>

My first step is find out where the problem is: my sending device, Telus Mobility, or the receiving device. Any suggestions on how to do this?

Thanks,
Shane.

[dru]

A few thoughts:

- Is your friend experiencing this with messages from anyone else?

- On your end, have others reported the same thing with messages from you?

- On your device, have you set a default messenger app?

[Shane]

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@dru wrote:

A few thoughts:

- Is your friend experiencing this with messages from anyone else?

I'm not sure.

- On your end, have others reported the same thing with messages from you?

No. I actually found out by accident.

- On your device, have you set a default messenger app?

No. The factory default for the BlackBerry Key2 is Google Messages. I haven't changed it.

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[dru]

Have you had issues with coverage lately? Also, has any other contact described similar issues with you?

[Shane]

Coverage is bad. I live in Langford (part of Greater Victoria). Signal strength is limited to one bar. No other contact has had similar issues, but I can reproduce the issue. It seems that if there is a link in the message, the entire message gets deleted. So the problem seems to be with Telus and not my device.

[dru]

Is your contact also with TELUS? I would suggest both users to log a ticket with technical support so that the issue can be traced. 

Typically  outbound messages don't get stripped of content in the event of filtering; it's removed or blocked at the receiving end. 

[Shane]

Sorry for the delay.

Everyone is on the Telus network.

Telus finally responded and said that that URL is being block for spam reasons.