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Why my Long distance add-ons in plan expiring ?
I have two mobile phone lines under same the account with Telus mobility. My plan agreement which started from August 1, 2025 includes long distance calling (2000 minutes/month) to India/Pakistan as long as my plan is active. The add -ons are currently active on both the phone lines. However I see in my billing that they are expiring in Aug/Sept this year. Why? I tried to call Telus today but the agent disconnected my line after putting me on hold.
Travel Pass
I am not able to add a travel pass online or through the app. It tells me I have easy roam. I have also tried the webchat and was told to email that person, and they haven't responded My Telus business rep for some reason cannot add it. I called in and had two phone calls with a call back, only to be put on hold to be transferred and not able to wait long enough to finally connect to someone I have had a travel pass already and it was activated in a web chat, so I am very confused on why this time around it is so difficult.
Reconnection Fees
I had to have my hone reconnected in May because of an outstanding balance. I Aid mord than $400 in billing and fees, and now they're telling me I must pay another $85. Does this sound like the standard reconnection fee - since I thought I had already paid a reconnection fee. Anyone have tjis experience?
Talk & Text 100
My Talk & Text 100 renewed in April,I had the Nationwide + 2 GB promo which expired on renewal. My question is I am being redirected to Koodo to get the Nationwide talk,if I do this will I lose my prepaid balance that expires Apr 2027 ? BTW Telus lists they are out of Koodo sims,this is a flip cell so electronic is not an option.
Force WiFi calling
My reception is really awful in my home. I would like to make/receive all calls via WiFi. I have WiFi calling turned on, have tried the airplane mode trick but can't get it to work. I can't talk with a tech because I have barely any service and the call gets dropped. It's a endless loop. I only have a few days to decide if I want to cancel the service. Help? Pixel 9
