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Will Talk & Text 100 automatically expire - I want it to BTW
I've been using using Talk & Text 100 for an old flip phone, basically as an emergency phone. The phone 3g so I know its not supported after March. I also know Telus doesn't offer the plan anymore and has sent us over to Koodo. I signed up already for their version and used an old iphone ... its all done and set up. My old telus Talk & Text 100 will automatically expire at the end of this month. I want to confirm it will not automatically renew as it has in the past or better still just cancel it and be sure this will not happen. I DO NOT want to pay $2 for a rep to do it! Its the principal. I cannot find any other option on the account page, online or with the idiot chatbot. Please advise.
First Time NSF Fee Waiver
I am writing because ive been with Telus for over a year now. On July 16th I was having issues with my bank I resolved with them. On July 17th I realized my automatic payment had not gone through because of that, I paid it immediately. I now see a $50 NSF fee on my bill for this month and I am hoping I could have it waived as a new ish customer as I still paid the bill, it is the first one I've had and I was unaware that this was a policy as I wasn't told when activating the account.
How to Correct Account Holder Name on EPP Account
Hi Everyone, I’m hoping someone can clarify whether TELUS can correct the account holder information on an EPP account. When I originally created my EPP account using my employer information, I accidentally entered my spouse’s name as the account holder instead of my own. As a result, the original service agreements were created in her name. I have since updated the information in my online TELUS portal so that it shows my name and email address. However, when I have called support, there are still times when my spouse’s information appears as the actual account holder. Is it possible for TELUS to correct the account holder name all the way back to the original agreement so that everything is properly under my name? If the original agreement cannot be amended, is there another way to recreate or transfer the account into my name while keeping everything else exactly the same, including: Existing phone number and service Current EPP plan and pricing Device/payment arrangements Billing and payment information No interruption to service Ideally, I just need the account and agreement documents corrected so that I am officially listed as the account holder. Also, if going through all of this would ultimately be a lot of effort with no real practical benefit, please tell me that as well. If there is no downside to simply leaving the original agreement in my spouse’s name now that my online profile has been updated, I’d rather not create unnecessary complications. Has anyone dealt with something similar, or does anyone from TELUS know what process I would need to follow? Thanks!
Data speeds by my home
It's been very bad data speeds at my home.... Around 114 Ave and 140th street in Surreybc since May 2025 back before then I was getting 400-600mbps download on my galaxy 24 ultra and Telus zte home 5G FWA Device.... Now it on 5G and LTE averaging 100mbps download.... Why in and going to be two years no service improvements!? Attached is a screenshot from my home....they said by Sept 4th there will be improvements but my thinking it won't happen!Telus Fibre Optics Box Beeping
Hello everyone, I have a fibre optics box in our townhouse unit. It has been beeping for weeks. I only have internet service with Telus. I tried so many times to reach out to Telus, but either the AI does not know what I need or offers to have someone to call me back. However, after three attempts with no call back, I am reaching out for some help here. Can you kindly advise how reach Telus about this problem as the battery pack appears to be specialized (not AAA or AA batteries)? Or, is there anything I can do? Many thanks in advance. T
Curacao Coverage?
I am travelling to Curacao and staying there for a month in January 2027. I have Telus's 5G+Complete Explore Plan and I am wondering if it is included in the 68 countries/regions with data and talk plans up to 5G/day? Netherlands Antilles is listed as a region covered by Telus. I have spoken to 2 Telus rep's, who do not know what the Netherlands Antilles is, ie; a region of two sets of Islands overseen by the Netherlands. Curacao was in the this region but the Telus Rep's look on the list and do not understand what makes up the Netherlands Antilles. Can you please confirm that Curacao is part of the Netherland Antilles listing and hence I would have my 5G+Complete Explore Plan cover my daily date and texting needs in Curacao I am also aware of the $5/day roaming charge for countries not included in the 68 countries/regions list. I am not interested in paying $5/day for 30 days roaming charge at this time. Thank you, Mphillipsab
Mobility plan data sharing and bill quote discrepancy after transfer
I just spent literally three hours on the phone moving one number from Freedom Mobile and two numbers from a business account that I needed transferred into my own name. Opened a new mobility account and agreed to and confirmed all amounts prior to ending the call and now when I log to the Telus Portal the amount on the Freedom Mobile number is 30.00 higher than quoted and the data on the other two say not shareable and I specifically asked if all plans were shared and he assured me they were. WTF now I have to call back and spend even more time
