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Roaming charges can reach hundreds or even thousands of dollars if you're not careful. Roaming is generally not included in your plan, and roaming rates may be higher. ... Roaming charges apply to voice calls, SMS (text messages), MMS (picture messages), and data that you receive or send when you're roaming.
My son is on my account. He accidentally rang up a high roaming charge two months ago after a year of responsible phone use. I paid the big bill (Telus gave some discount) and then asked Telus if they can put a limit on my son's roaming charges. Telus said they cannot put a limit or set lower warning prompts. With todays technology that answer does not sit well with me. I should be able to set an overage limit for example $25 instead of getting one message that says my roaming charges are exceeding $700 (lucky to have got that one message I guess). My son was on a pay as you go previously which worked fine. Any savings I had before this have all gone down the T##%%@t.
Hello @Ray67 , it's possible to remove the roaming options from your son's number to prevent this situation or you can also add the Easy Roam feature in case he needs to travel. A pay as you go account cannot roam in the U.S. so that's why you never had this issue before.
I understand and in this case, you can either prevent the roaming fees by adding an Easy Roam option and worst case, you'll be charge $8/day or you can follow @NFtoBC's instructions which will prevent the phone from connecting to another network. It's also possible to remove the roaming options for his number as well.
yes totally agree with that cause I have had the same situation with my kids I think they should have one cause my family in the United States have that feature with t-mobile I would like if Telus had that as well
He can enter the carrier settings on his phone, and switch them from Automatic and then select Telus as the carrier. This will prevent him connecting to any wireless network but Telus. *IF* he subsequently connects to another carrier, it clearly would not be “by accident.”