Roaming charges

So we have a phone plan with Telus and we live on Vancouver Island. We head up island to camp at China beach and we get charged roaming charges. We paddle off of Sidney we get charged roaming charges. Each time we call to explain. This time they say no reversals. Why should we have to monitor roaming etc when we are in Canada using a Canadian plan? Telus this is poor service!
Community Power User
Community Power User
In the cellular settings of your phone, you can switch from automatic carrier to TELUS only. This will prevent you connecting to US carriers when in their coverage area.
Radio waves do not respect international boundaries.
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Turn off data roaming on your phones.

Roaming charges can reach hundreds or even thousands of dollars if you're not careful. Roaming is generally not included in your plan, and roaming rates may be higher. ... Roaming charges apply to voice calls, SMS (text messages), MMS (picture messages), and data that you receive or send when you're roaming.