My whole time with Telus so far has been vastly unpleasant (I'm sorry lol but it's true) but I recently had a great experience. I can't find a feedback form, so I wanted to say here quickly: a couple weeks ago I called Telus to fix a goof-up I made with double billing my watch plan. I was charged a $60 setup fee plus a plan for a phantom watch I did not own, but the customer service agent, Sally, fixed it right away. When it came to billing time, I found the $60 fee still on my bill. I tried to reach out to Telus' customer service via the online chat assist, but it er, didn't recognize my 368 number as a Canadian phone. My Telus number.
So I went to the store instead, and they were unable to help. I figured I'd spend a few hours trying to sit on hold, which I didn't really have with work - but Sally had already called *me* while I was driving home, apologized for missing that line, fixed the problem, and fixed my bill. I've literally been telling all my friends what a pleasant experience I had all day.
This is the old school Telus service I used to love!!
I still don't use the phone (bruh the S24 Ultra is the size of my MacBook, I'd have to start wearing it on my tummy like a Teletubby), definitely have not touched the watch, and use about 1g of my data 😂 nonetheless, I am a much happier customer than before. If there is anyone on the Telus team who could pass my appreciation on, please do. It is well earned!!
