Number Transfer

[Martin1]

I am only a customer for 75 minutes, but already beyond disappointed.

I have signed up for prepaid service and want to port my number. Why is this not possible online? If Telus does not want prepaid customers, why are they running promos?

A 1-855 phone number is provided during the activation process. When calling the number, it is "not in service". I have now found the correct number, but I am waiting in line for over an hour!

Am I missing something simple?

Unbelievable...

[NFtoBC]

Are you porting from a different carrier?

Have you set up the account with Telus, set up a number on the SIM?

When I last transferred a number, it took just a few minutes to transfer the number from my former carrier, once I had the phone working on a (temporary) Telus number.

More info here.

[Humphreys]

I have the same problem, i had set up the account, but still my number is unavailable

[NFtoBC]

Can you provide more details? It is difficult to offer suggestions when we don’t know what steps you may have taken. 

[Martin1]

Hi there, thanks! I got it done after spending 75 minutes in the call queue... Once I reached someone it only took a few minutes. My issue is that 1) this should be a simple online request, and 2) the chaotic information and phone numbers provided. For example, recommending *611 isn't very useful when the old SIM needs to stay in the phone for the number transfer.

Other stuff still doesn't work for me, such as Telus Web. And I don't easily find instructions for voice mail. But I can't afford to loose another 75 minutes, so this will have to wait...

[TELUS_Support]

@Martin1 Definitely not ideal that you had to wait that long but glad it's working now.

@Humphreys We'll send a private message your way to see if we can figure it out together. 

[Martin1]

@TELUS_SupportHow do I solve my other problem. After logging in to MyTelus Web, I see me prepaid account, but clicking 'Manage' gets me either

"Sorry - there was an unexpected error. Please try again later.", or

"Sorry, you are not authorized to access this information."

Any idea how to solve this without another 75-minute trip to the call queue? Thanks!