I am only a customer for 75 minutes, but already beyond disappointed.
I have signed up for prepaid service and want to port my number. Why is this not possible online? If Telus does not want prepaid customers, why are they running promos?
A 1-855 phone number is provided during the activation process. When calling the number, it is "not in service". I have now found the correct number, but I am waiting in line for over an hour!
Am I missing something simple?
Unbelievable...
