Forum Discussion

Neighbour

10 months ago

Need help retrieving a puk for my sim

Unable to make or receive calls

Neighbour

10 months ago

Two weeks ago telus gave me a new puk as I had problems prior same issues but was able to make phone calls

This time I can not make or recieve calls

Not a happy person right now

This is my life line as I live on a small Island and donot have access to a telus store

Shows it is enabled but my phone says differently

The puk worked for one day only

I tried taking it out and putting back and tried the puk again and did not work

I only have one chance left before it locks permanently.

Been unable to get ahold of you people for 2 weeks.

Here is my account information

Telus account # 12212762

SIM card # 8912230000185118668

Version IPhone 8plus 16.7.10 IOS

IMEI# 359499088077814

Last puk # telus gave me 86428578

Thank you kindly

Faye H

Official Support Team

10 months ago

Hello 777, can you please send us a private message? We'll need access to your account in order to retrieve the PUK code of your SIM card.