cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Need help retrieving a puk for my sim

777
Just Moved In

Unable to make or receive calls

5 REPLIES 5

777
Just Moved In
Yes I need a puk #

TELUS_Support
Official Support Team
Official Support Team

@777 We can help with the PUK code :). Just to be clear, though: the SIM PIN is user enabled but we've sent you a private message to help you out with the PUK. 


If our reply resolved your issue, please click on Accept as Solution to help others in the community.

Two weeks ago telus gave me a new puk as I had problems prior same issues but was able to make phone calls
This time I can not make or recieve calls
Not a happy person right now
This is my life line as I live on a small Island and donot have access to a telus store
Shows it is enabled but my phone says differently
The puk worked for one day only
I tried taking it out and putting back and tried the puk again and did not work
I only have one chance left before it locks permanently.
Been unable to get ahold of you people for 2 weeks.
Here is my account information
Telus account # 12212762
SIM card # 8912230000185118668
Version IPhone 8plus 16.7.10 IOS
IMEI# 359499088077814
Last puk # telus gave me 86428578
Thank you kindly
Faye H

TELUS_Support
Official Support Team
Official Support Team

Hello 777, can you please send us a private message?  We'll need access to your account in order to retrieve the PUK code of your SIM card.


If our reply resolved your issue, please click on Accept as Solution to help others in the community.

777
Just Moved In

Cannot make or receive calls iPhone sim pin locked