Gave up on Telus home security over a month ago. Took 3 separate calls and at least 4 agents to initiate a home service. Found we were chasing nonsense.
Now I’m on to a mobility issue. Trying to change from a different carrier. 1st call to Telus lasted 45 min. The agent didn’t have the info I had received and then the line dropped - no callback. Left msg for service call back and got an agent to get things going. New phone arrived and the basics are done. Called for support to move my old number. Welcome to the convoluted automated operator and on hold for 40 minutes while it searches for an available agent. Gave up. Again no call back. So, I guess I try again tomorrow.
Telus apparently has interest in servicing its customers, only selling its products.
