I had this whole situation typed up and ready to post and guess what … the internet glitched and it’s all gone .
The short version is that over the last 6 months the Telus service has been horrible , I have called to complain multiple times with no effective solution. I was lied to by a Telus rep on October 15,2022 which was on a recorded Telus phone call where he offered Telus to take back both my devices & invisacharm - cancel the contracts with no penalty and refund me appropriately. I just needed to take the charm , phones and boxes into any Telus store ( was texted a link to show all store options ) and they would process the return . That was all a lie
Telus please contact me in regard to this - I have spent almost 8 hours in the last 2 days trying to sort this all out