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Discounts not applied on my bill

Friendly Neighbour



I just signed up for Telus mobility on black Friday for 2 people. I was offered the $55 plan for $35 and I verified with 3 different telus reps and they confirmed my plan will be $35 each totaling $70 monthly. The telus reps told me the discounts will be applied in the bill and I will see it but nothing is applied. Now I got my first bill and I was charged $143+tax and my $20 discount was not applied to either plan and I called Telus and been on hold for 2 hours. I am wondering if they will correct it and send a revised bill or if I have to call and get this corrected.


Friendly Neighbour

I have just been entertained (nightmare) by Telus Sales Agent - who got me signed in for Home Security and Black Friday Mobile (5 lines) deal. On words/verbal - he got me a 37 CAD Home Security deal (never told me that it was 5 Year binding contract) and with way less devices (on actual as compared to what he told me verbally). Anyhow he also got me signed into a iPHONE 13 deal with 100GB package (with my 5 lines) with 50 CAD for first line and next at 45 CAD Each. But once I signed and called actual Telus - they told me that my signed deal is different from what I am telling them (or what Sales Guy told). After lots of struggle - I managed to got all the services cancelled.... without even using it for a single day (with in 3 to 4 days of signing)... but today i think my nightmware is starting - i got a bill (for mobile only) as 432 Dollars and payment should be done before 28th of Dec 2022..... what ??? but I never used your service ? never got any SIM ? neither any mobile  ? what is the Bill for ? I am now calling Telus and for last 55 Minutes - on wait .. and there seems no end to it ....

isnt it a nightmware ..... TELUS .... what the hell ? All Telecom Companies in Canada simply Suck...... we should ask US companies to take over ....

Friendly Neighbour

I learned my lesson to ask more than 1 rep what the deal and plan I get and have them all verify the same story. Now I can tell Telus it's on recording I was given a certain plan at a certain price but I learned recently it's even better to request an EMAIL with what the rep is offering and signing you up for and to include the details of the plan/agreement.

It's Sunday I think they are closed I just hanged up to call on Monday. I'd love if American companies came here too but politicians and other lobbyist will NEVER allow that to happen.


Best of luck with your battle, let us know how it went so we can be aware for next time.