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Device care

Tundratoad
Friendly Neighbour
I paid for device care for over a year only to find out Telus never actually registered my participation and payments with the sub company that is the insurance provider. It is a scam. Ten hours trying to get Telus to register me after paying 150+ in monthly add on fees. Gave up.
2 REPLIES 2

T-Speed
Community Manager
Community Manager

Hi @Tundratoad 

 

Sorry for this experience! 

 

Have you tried the TELUS assist https://www.telus.com/en/support/contact-us?linktype=ge-footer, so you can get in touch with a live agent on our website?

 

 

Tundratoad
Friendly Neighbour
I tried and tried but at certain point a person has to take in to consideration lost time ($) on top of lost money. The wait times of up to an hour (for chat function) and the limited business hours compounded the problem. I have eaten the $130 dollars. Would like to warn other people to check that Telus follows through with signing them up for device care access AND to make sure the area they live in has any device care service available.