TELUS Neighbourhood

Tundratoad

Case number: 304101Date submitted: 2022-08-29Intervention in: OppositionComments: Dear Sir/Madam, I strongly object to adding a 1.5 percent surcharge for paying cellphone bills using a credit card as proposed by Telus and slated to be approved by the...

Tundratoad

I paid for device care for over a year only to find out Telus never actually registered my participation and payments with the sub company that is the insurance provider. It is a scam. Ten hours trying to get Telus to register me after paying 150+ in...

Tundratoad

I live on the border of the USA and have had issues with picking up USA towers and being billed for roaming for the last ten years. I recently accidently signed up for roam like home and did not know that it would automatically renew for ever and eve...

Tundratoad

I tried and tried but at certain point a person has to take in to consideration lost time ($) on top of lost money. The wait times of up to an hour (for chat function) and the limited business hours compounded the problem. I have eaten the $130 dolla...

Tundratoad

This story parallels mine. I struggled and struggled. I switched to Shaw. Ten years of struggling, calling, having tech out, adding boosters and cables while paying for high-speed but getting sub 100. The day Shaw installed we got 550 for less money ...

TELUS Neighbourhood

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CRTC- Comment - general operating practices and policies - Additional Fees for Credit Card Payments

Device care

how to cancel roam like home

Re: Device care

Re: Internet Speed