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Tundratoad
Friendly Neighbour
Joined 4 years ago
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Re: Device care
I tried and tried but at certain point a person has to take in to consideration lost time ($) on top of lost money. The wait times of up to an hour (for chat function) and the limited business hours compounded the problem. I have eaten the $130 dollars. Would like to warn other people to check that Telus follows through with signing them up for device care access AND to make sure the area they live in has any device care service available.4.6KViews0likes0CommentsDevice care
I paid for device care for over a year only to find out Telus never actually registered my participation and payments with the sub company that is the insurance provider. It is a scam. Ten hours trying to get Telus to register me after paying 150+ in monthly add on fees. Gave up.4.7KViews0likes3CommentsRe: Internet Speed
This story parallels mine. I struggled and struggled. I switched to Shaw. Ten years of struggling, calling, having tech out, adding boosters and cables while paying for high-speed but getting sub 100. The day Shaw installed we got 550 for less money and it's improved to 700+ over the last three years.9.2KViews0likes0Commentshow to cancel roam like home
I live on the border of the USA and have had issues with picking up USA towers and being billed for roaming for the last ten years. I recently accidently signed up for roam like home and did not know that it would automatically renew for ever and ever. Now, instead of paying between $1-5 dollars each time the Telus BC towers drop and I pick up a USA one for a text or data point, I am paying $12 EACH TIME! I need to get rid of it on my service package (4 people) and have spent approximately four hours attempting to get resolution with Telus. This includes timing out in their chat and on their phone lines.... any suggestions?5.9KViews0likes2Comments