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Convert prepaid to other plan

monttoro
Friendly Neighbour

I got a prepaid talk and text 100 for a special project while I'm abroad. Turns out, prepaid does not work while traveling.

 

I need urgent access to the voicemal and would like to use voice and text under this number.

 

Is there a way to convert the prepaid account into a whatever account where I can use my existing SIM and existing number? Ideally upgrade through MyTelus? 

 

I'm pretty desparate and willing to pay through the nose. Thank you.

 

Also, is there a way to express my emotions in the strongest possible terms to Telus/Bell and the clerk who sold me prepaid as an international solution?

1 REPLY 1

TELUS_Support
Official Support Team
Official Support Team

Hi @monttoro - you can convert your account to a post-paid account. We will send you a message on how to get started.