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Consistent no network at random, has been over a year

Jjmm
Neighbour

Why is Telus so terrible? Have been using for at least a year and there is consistent connection issue.  Randomly, there would be no network.  If I place phone in the same spot for a day, I would get no connection at random times such at day, night, or midday.  

 

I have esim on the phone with freedom and freedom is 100% up time.

 

phone is s23.

2 REPLIES 2

Syaoran
All-Star

A lot of band 66/n66 coverage holds the network back.  Telus is slowly starting to diversify their spectrum but they have a long way to go.  A lot more needs to be done to get and deploy better spectrum solutions for the specific areas.

TELUS_Support
Official Support Team
Official Support Team

Have you spoken with our Mobility team about this? We can investigate if you'd like. Feel free to send us a private message and we can discuss further.


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