Hi everyone,
I’m losing my mind over this and wondering if anyone else has experienced something similar. Here’s what happened:
About a week and a half, I switched from a corporate account to a personal account for my iPhone 15 and ported my number over to the new personal account.
The next day, my account was flagged as fraudulent and suspended for further investigation. I called customer service, and they told me to send a picture of two IDs to an email address : [email protected]. Even though it seemed sketchy to send my IDs to a random email, I did it.
The following day, I called customer service to follow up, and they told me I had two options: wait 5 business days for them to process it or go to a store and show my IDs to speed things up. So, I went to a store, showed my IDs, and the store rep said she added a note to my file. She told me to call customer service to have my line reactivated.
When I called back, customer service confirmed everything was in order, and my account access was restored—for 3 days.
Yesterday, my network was blocked again. I called customer service, and they said my account had been flagged as fraudulent again and told me to resend the same pictures of my IDs to the same [email protected] email address. I explained that I had already done this and gone to the store, but they told me to redo everything and wait another 5 business days.
To make things worse, I’ve thought about switching to another provider as this is overall a very bad experience, but I’ve been told that because my number was flagged as fraudulent, it can no longer be ported to another carrier. This is a number I’ve had for over 5 years, and I don’t want to lose it.
At this point, I feel like I’m stuck in a loop. Has anyone dealt with something like this? How did you get it resolved? I’m frustrated and not sure what else to do. Any advice would be greatly appreciated! Thanks!
