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*123 service gone crazy


Calling *123 used to be quick and efficient. Now it starts with a warning that Telus can spam me for more expensive offers, and then I have to confirm that I'm calling about the account linked to my phone number. Aren't 99.99% of calls to *123 for that very purpose? But instead of answering with a key, I have to yell Yes! a few times to get understood, that is, when it works. Frankly, would I want to pay more per month to a company that can't even manage a simple phone UI and kills my service because it can't charge my credit card? (the same day I add 10$ from the same card)...


Community Power User
Community Power User

I always managed my service through a web browser. Seemed so much easier.


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