May
Telus has been overcharging me every month and added a random new phone number to my bills. I have called for 2 hours yesterday only for the agent to hang up on me. I am feeling so helpless and don't know how to deal with this company anymore... HELP!
May
Hello, i have called, i have tried pming you but nothing works..
I am writing to urgently dispute several incorrect charges on my TELUS Mobility account (Account #: 43471119) for the billing period of January to April 2025.
I currently only use the following two phone numbers under my account:
778-686-1870
778-895-6686
:cross_mark: Charges for Numbers I Do Not Own:
Month Number Charge
Jan 778-792-2658 $59.73
Feb 778-791-2378 $63.47
Feb 778-792-2658 (refund) -$52.27
Total Incorrect Charges: $70.93
Other Charges Caused by the Overbilling:
Late Payment Fees: $3.80 (Jan), $7.17 (Feb), $4.61 (Mar), $8.00 (Apr) → Total: $23.58
Reconnection Fee: $50.00 (Mar)
I kindly ask you to:
Immediately remove all unauthorized numbers from my account.
Refund $70.93 for the mistaken service charges.
Refund $73.58 in penalties related to late fees and reconnection.
Please confirm once these adjustments are processed or let me know if further documentation is required.
May
Hello wenxia_w, we'll respond to your private message soon, thanks for your patience!
If our reply resolved your issue, please click on Accept as Solution to help others in the community.
June
Lol Telus is so bad. I deeply regret signing up. I’ve just found out they’ve been overcharging me as well. Even if you walk into a store, they can’t help you now. Everything is done overseas and they lie or “make mistakes”. Someone in a call centre probably signed you up for additional lines to get a bonus.
June
Sorry to hear about your negative experience and the issues with overcharging Vandocker. We'll send you a PM to take a look into this for you shortly.
If our reply resolved your issue, please click on Accept as Solution to help others in the community.