Overcharged and Scammed by Telus

[wenxia_w]

Telus has been overcharging me every month and added a random new phone number to my bills. I have called for 2 hours yesterday only for the agent to hang up on me. I am feeling so helpless and don't know how to deal with this company anymore... HELP! 

[wenxia_w]

Hello, i have called, i have tried pming you but nothing works..

I am writing to urgently dispute several incorrect charges on my TELUS Mobility account (Account #: 43471119) for the billing period of January to April 2025.

I currently only use the following two phone numbers under my account:

778-686-1870

778-895-6686

:cross_mark: Charges for Numbers I Do Not Own:

Month Number Charge

Jan 778-792-2658 $59.73

Feb 778-791-2378 $63.47

Feb 778-792-2658 (refund) -$52.27

Total Incorrect Charges: $70.93

Other Charges Caused by the Overbilling:

Late Payment Fees: $3.80 (Jan), $7.17 (Feb), $4.61 (Mar), $8.00 (Apr) → Total: $23.58

Reconnection Fee: $50.00 (Mar)

I kindly ask you to:

Immediately remove all unauthorized numbers from my account.

Refund $70.93 for the mistaken service charges.

Refund $73.58 in penalties related to late fees and reconnection.

Please confirm once these adjustments are processed or let me know if further documentation is required.

[TELUS_Support]

Hello wenxia_w, we'll respond to your private message soon, thanks for your patience! 

[Vandocker]

Lol Telus is so bad. I deeply regret signing up. I’ve just found out they’ve been overcharging me as well. Even if you walk into a store, they can’t help you now. Everything is done overseas and they lie or “make mistakes”. Someone in a call centre probably signed you up for additional lines to get a bonus. 

[TELUS_Support]

Sorry to hear about your negative experience and the issues with overcharging Vandocker. We'll send you a PM to take a look into this for you shortly.