Not registered on network

[Amandajay]

Hello

My phone keeps saying 'not registered on network' when I try and make calls, but has upwards of 4 to 5 bars. It also says emergency calls only. I have no data texts or call ability (except when I use wifi). I have tried turning off my phone, going on airplane mode, re seating the SIM. When I try to manually select telus as the network operator it says " unable to connect try again later" or "select network (telus) not available". This has been going on for several days and only randomly will phone calls come through. If I try calling my number from another phone it rings and rings eventually going to voice mail, but won't ring on my end. Could you assist me on figuring out how to make my phone be in working order?

Thank you!

[Amandajay]

@TELUS_Support 

[TELUS_Support]

That specific error typically indicates that your device is unable to connect to the network. This can happen for a number of reasons such as SIM card problems, or incorrect device settings. Does this always happen in a particular area or is it everywhere?

You could always attempt a battery pull, or ensure that you're on the correct network by checking the following:

Android:   Settings -- Wireless and Network -- Mobile neworks -- Network operators -- choose your network.

iOS:   Settings -- Carrier -- choose your network.

[Amandajay]

Hello,

Thank you for your response. It's intermittent, sometimes it'll connect but not reliably. I typically cant make calls out when I want, but randomly calls will come through, but not all calls. I get the notification at the top of my phone 'emergency services only' (but still have 5 bars) regularly. The internet won't connect pretty much anytime on the network. I have tried manually connecting to the telus network multiple times and sometimes it works but most of the time it says "not registered on network". If I do manage to connect, it disconnects quickly and asks me to do scans for network.

Thank you!

Amanda

Sent from my Galaxy

[TELUS_Support]

Gotcha. We'll send you a private message to discuss further!