Forum Discussion
Not registered on a network
Mobile data has been un-usable for a few days now but now I get "not registered on network" and can't make/receive calls. I can't even call in to support! I have tried re-starting, removing the sim card, resetting settings. This is also happening on my husbands phone. We both have full bars.
11 Replies
T17TELUS Team Member
Hi blurpblarp , just checking in, has your services resumed yet?
Yes, back to normal shortly after the ticket was escalated. Thanks
- T17
Amazing! That’s good to know it has been resolved.
That's why I asked earlier whether the issue was specific to a location. No point trying to fix it on your phone when that's not where the problem is.
Agreed. I was skeptical about all the changing of the sim cards because it is affecting more then 1 phone -this was before I had the chance to drive away from home to try a new tower. I appreciate the troubleshooting.
Apparently in an "area of concern". Ticket has been escalated. Looks like it's just my tower because I can drive out of the area to a different tower and everything works fine.
The devices are s24's. I have done network resets. I don't see any option for VoLTE so I assume not compatible? We are back to Emergency calls only this morning. I honestly haven't checked other areas because I've been working from home the past few days. Hubby's phone still wasn't connecting when he was at work last night though. The employee says there are no outages and no indication other people are having the issue. Could I all of a sudden be in a dead zone? I do live in the country but Telus has been 100% reliable for years here.
They should be VoLTE compatible unless they are the Chinese or South American model. Has there been some new source of potential interferemce locally when this started? Outside construction? New WiFi router? Did you receive an update for your devices around the time this started happening? Are your devices all fully up to date, including the Google Play Security patches?
Do you experience the issue regardless of where you are or just in one location?
Update: spent 1 hour on a call (different phone) with a lovely telus employee who truly tried to help. Tried changing to e-sim and I was able to receive and make a call. Now, same issue with dropping the telus network every few minutes. No mobile data at all...I'm not sure what I am paying for at this point, although I'm sure I will still have to pay for non-existent service. The Hubby's and kids phone also still doesn't work.
What devices are you using? Are they VoLTE compatible with the Telus network and is VoLTE enabled on each device? Have you tried performing a Network Reset on each device followed by powering it off for 5 minutes to allow each device to refresh its connection to the Telus Network?
