Metcredit collection

[Manuelrodrigues]

I’m receiving emails from metcredit saying I’m owing 532$ to Telus, which I should pay them.

They also say they were authorized to reduce the balance to 266 if I pay within 3 days.

When I saw this I thought it was some kind of scam but after contact Telus I was told that this is related with an account that is closed for more than a year now, and the charge has something to do with a voip service, that I never had or used. The agent I spoke to told me that the account was never used so I shouldn’t pay anything. He told me he was going to send the information to metcredit in order to cancel the debt.

but this was months ago and I started receiving emails from them.

How can I solve this?

[TELUS_Support]

Hi there, thanks for reaching out — we understand how concerning this must be. For assistance with this matter, we recommend giving us a call and speaking directly with our Payment Services team. They’ll be able to review your account in detail, confirm the status of the debt, and ensure any necessary updates are communicated to the collection agency. 

[Manuelrodrigues]

How do I reach the payment services team?

everytime I try to speak with an agent I get denied by the IRV.

Thank you 

[TELUS_Support]

We'll send you a private message to get you that info!