Europe Easy Roam vs Easy Roam INTL

[Bmepp]

I signed up for Europe Easy Roam 30 Day Pass and when I got to London I double checked my travel plans coverage and there is an additional Easy Roam INTL ($16/day) added. Then there is a note under both plans that reads “The last promotion added to your account will be used first”. This means the $16/day plan will be used first. Why is this added to my account when The Europe Easy Roam covers what I need for the 2 1/2 week trip? When I try to delete it I get an alert that asks if I want a pay as you go instead. I just want the 30 day plan. 

[TELUS_Support]

Hi Bmepp, we'd like to look into this for you and will send you a PM shortly.

[markdpower]

I am confused as I have NTL roam checked for my account but when I go inside my account o look for the 30 day europe easy pass I cannot see where to attach this to my account instead.  What am I doing wrong?

[TELUS_Support]

Hi @markdpower - The pass is applied to the line that you select. Send us a private message if you need any assistance

[markdpower]

How do I direct message you?

[TELUS_Support]

Clicking on our profile will have a "send a message" button but don't worry we'll send you a private message