05-15-2023 03:04 PM
Just cancelled telus after 20+ years for being charged roaming fees for 3 days in the usa.
We told them we explicitly turned of Roaming in settings. We used an eSim app (AirAlo) for travelling.
the Primary (telus) line was off and the Secondary (eSim) was on.
they went on some babble about the phone has to be in Airplane mode.
I just said, 'cancel the account'.
05-17-2023 08:54 AM
05-17-2023 10:15 AM